Calls and texts are answered Mon–Fri, 8:00 AM – 5:00 PM. Messages and emails sent outside those hours are answered the next business day. For the fastest response on unit recommendations, call us — our team can match you with the right unit in one conversation.

We deliver free of charge across mainland Luzon. Metro Manila orders typically arrive in 3–7 business days, and provincial Luzon orders in 7–14. Our team calls to confirm every order before it ships. Full details are in our Shipping Policy.

Every unit comes with a 1-year service warranty covering free labor and technical assessment for motor and controller defects; replacement parts are charged at cost, and the battery is covered for 3 months. Bring your unit to our Valenzuela service center, or contact us first and we'll guide you through the claim. Full terms are in our Warranty Policy.

Cash on Delivery, card swipe on delivery, GCash, bank transfer, and 0% credit card installments for up to 6 months on eligible cards. Ask us about installments and we'll walk you through it.

Yes — visit the Granicare Showroom at Arca Warehouse, 1 Dulalia St., Lingunan, Valenzuela City 1446, open Mon–Fri, 9:00 AM – 4:00 PM. You can view, test, and compare every unit, and showroom pickup is free if you'd rather not wait for delivery.