1-Year Service Warranty

Granicare · granicare.ph
Last updated: July 17, 2026

Every brand-new Granicare unit comes with a 1-Year Service Warranty counted from your delivery or pickup date. Display units carry a 3-month warranty. Here's exactly what that covers and how to use it.

What's covered

The Service Warranty covers free assessment, service, and repair labor for manufacturing defects in:

  • Motor
  • Controller and electronics

If fixing a defect requires a replacement part, the cost of the part is shouldered by the customer — installation and labor stay free of charge during the warranty period.

Battery: covered for 3 months against manufacturing defects. Gradual capacity loss from normal charging cycles is not a defect.

Charger: not covered under this warranty.

Display units: covered for 3 months from delivery or pickup, under the same terms above.

What's not covered

  • Charger and charging accessories
  • Normal wear-and-tear parts: tires, inner tubes, brake pads, upholstery, armrest pads, baskets, fuses, and lights
  • Damage from accidents, drops, or collisions
  • Water damage from submersion or heavy rain exposure beyond the unit's rating
  • Overloading beyond the rated weight capacity
  • Misuse, or failure to follow the user manual (including improper charging)
  • Repairs, modifications, or parts not authorized by Granicare
  • Cosmetic wear that doesn't affect function

Unit arrived damaged?

If your unit arrived damaged, defective, or not as ordered, that's handled by our Return & Refund Policy within the first 7 days — replacement, repair, or full refund at no cost to you. This warranty covers issues that appear later, during normal use.

How to file a warranty claim

  1. Contact us with your order number or receipt, the unit's serial number, and photos or a short video of the problem.
  2. Our team will assess your claim within 3 business days and confirm next steps.
  3. Bring the unit to our Valenzuela service center, or ship it in. Shipping to and from the service center is shouldered by the customer — dropping off and picking up in person is free.

Service location: Arca Warehouse, 1 Dulalia St., Lingunan, Valenzuela City 1446, Metro Manila — Monday to Friday, 9:00 AM–4:00 PM

What we'll do

Our priority order for valid claims:

  1. Repair the unit or the defective part
  2. Replace the unit if it can't be repaired

Cash refunds are not offered under this warranty. Typical repair turnaround is 7–30 days, depending on parts availability.

Keep your proof of purchase

Your official receipt or order confirmation is your warranty card. Coverage is tied to the unit's serial number and is transferable — if the unit is passed to a family member, the remaining warranty goes with it.

Your statutory rights

This warranty is in addition to, and does not limit, your rights under the Consumer Act of the Philippines (RA 7394).

Questions?

Phone / Viber: 0956 418 8683 · 0960 822 9134
Email: support@granicare.ph