Most Frequently Asked Questions

Granicare offers three categories of mobility products:

Mobility Scooters

• Flite – Our best-selling lightweight and foldable mobility scooter
• Rove – A travel-friendly mobility scooter for everyday use
• Moblite+ – A comfortable and reliable option for daily mobility

Electric Wheelchairs

• Wheexa+ – A foldable electric wheelchair with easy joystick control
• Carex Elite – A compact, airplane-friendly wheelchair for everyday mobility

Clearance & Display Units

• Avion – A powerful electric wheelchair, available brand new or as a display unit
• Primea – Our auto-fold mobility scooter, available as a display unit
• Moblite – A dependable four-wheel mobility scooter at a clearance price

Availability of clearance units is limited — browse the Clearance Sale.

Our travel-friendly units include:

• Mobility Scooters: Flite and Rove — removable 24V 12Ah batteries (288 Wh)
• Electric Wheelchairs: Wheexa+ (144 Wh), Carex Elite (288 Wh), and Avion — removable batteries

All five have removable batteries that can be carried onboard; the battery ratings shown sit within the allowance most airlines apply to mobility-device batteries. The Moblite+ is not suitable for air travel, as its battery is built in.

Airline policies and battery requirements vary, so please confirm with your airline before your flight, or message Granicare for the exact unit specifications.

Yes. All Granicare mobility scooters and electric wheelchairs are foldable for easier transport and storage.

The folding process and folded size may vary depending on the model.

Yes. The batteries are removable for all units except the Moblite+. The Moblite+ battery is built in — simply plug the unit in to charge it directly.

Our team can guide you on proper battery removal, installation, and charging.

We accept:

• Cash on Delivery
• Swipe on Delivery
• Bank Transfer
• GCash
• Credit Card Installments

Available payment options may depend on your location, chosen unit, and delivery arrangement.

Yes. We offer up to 6 months at 0% interest for all units, subject to the terms and approval of the participating credit card provider.

Contact our team to check supported cards and installment requirements.

Yes. Selected used, display, or clearance units may be available under our Clearance Sale section.

Availability is limited. Please confirm the unit's condition, inclusions, warranty coverage, and availability before ordering.

Browse the Clearance Sale

No. Granicare currently does not offer mobility scooter or electric wheelchair rentals.

All units are available for purchase only.

Delivery is free of charge across mainland Luzon. Estimated delivery times:

• Metro Manila: 3–7 business days
• Provincial Luzon: 7–14 business days

We currently deliver to mainland Luzon addresses only — island destinations, Visayas, and Mindanao are not yet covered. Delivery may vary depending on location, product availability, courier schedules, holidays, and weather conditions. Our team calls to confirm every order before it ships. Full details are in our Shipping Policy.

Same-day delivery may be available for selected locations, depending on:

• Product availability
• Driver availability
• Delivery location
• Order confirmation time
• Payment confirmation

Please contact us early so our team can check availability.

Yes. Customers are encouraged to inspect and test the unit upon arrival.

The driver will wait during the initial inspection and testing. For setup or operating assistance, our customer service team can guide you through:

• Turning the unit on and off
• Folding and unfolding
• Adjusting the speed
• Using the brakes and controls
• Removing and charging the battery
• Basic safety reminders

Please report any damage, missing items, or concerns immediately.

We recommend (though don't require) recording a video while unboxing and inspecting your unit — it makes verification much faster.

If the unit arrives damaged or defective, contact our team within 7 days of delivery and send photos or video with details of the issue. Once the damage upon arrival is verified, Granicare will replace the unit free of charge.

Please do not use or modify the damaged unit while waiting for further instructions from our team. Full terms are in our Return & Refund Policy.

Yes — within 7 days of delivery, unused units in their original packaging can be returned for an 80% refund of the purchase price. The 20% covers inspection, restocking, and payment processing, and return shipping is shouldered by the customer. Display and clearance units are not eligible for change-of-mind returns.

Full terms are in our Return & Refund Policy.

Yes. All Granicare units come with a one-year service warranty.

It covers free labor and technical assessment for motor and controller defects. Replacement parts are charged at cost, the battery is covered for 3 months, and the charger is not covered. Bring your unit to our Valenzuela service center, or contact us first and we'll guide you through the claim.

Full terms are in our Warranty Policy.

Yes. You may visit us at:

Granicare Showroom

Arca Warehouse, 1 Dulalia St., Lingunan, Valenzuela City 1446

Operating Hours:

Monday–Friday, 9:00 AM – 4:00 PM

You may view, inspect, and test our available units at the showroom. Search "Granicare Showroom" on Google Maps or Waze, or contact us for the pinned location before visiting.

For product inquiries, unit recommendations, delivery updates, showroom visits, installment options, and after-sales support, contact:

Kerwyn — Customer Care

• 0956 418 8683
• 0960 822 9134
• support@granicare.ph

Calls and texts are answered Mon–Fri, 8:00 AM – 5:00 PM. You may also send a message anytime, and our team will get back to you the next business day.