Terms of service

Granicare · granicare.ph
Last updated: July 17, 2026

By using granicare.ph or placing an order, you agree to these terms. Please read them together with our Return & Refund Policy, Shipping & Delivery Policy, Privacy Policy, and Warranty Policy.

1. Who we are

granicare.ph is operated by SKYSHARE LABS INC. (SEC Registration No. 2024060156246-00), doing business as Granicare.

  • Showroom: Granicare Showroom — Arca Warehouse, 1 Dulalia St., Lingunan, Valenzuela City 1446, Metro Manila, Philippines
  • Phone / Viber: 0956 418 8683 · 0960 822 9134
  • Email: support@granicare.ph

2. Using our store

You must be at least 18 years old to place an order, or have a parent or guardian order on your behalf. You agree to provide accurate order and delivery information. We currently deliver within the Philippines only, as described in our Shipping & Delivery Policy.

3. Products, suitability, and safe use

Our mobility scooters and electric wheelchairs are mobility aids. We do not provide medical advice. Please consult a physician, physical therapist, or occupational therapist to confirm which equipment is suitable for the intended user's condition, strength, and balance.

For your safety:

  • Observe the rated weight capacity of each unit
  • Read the user manual before first use and follow its charging and maintenance instructions
  • Follow local road, traffic, and building rules when operating the unit

Product specifications may be updated by manufacturers, and actual colors may vary slightly from photos due to screen settings. Specifications listed on the product page at the time of your order prevail.

4. Display units

Some units are sold as clearly labeled display units. These have been displayed or demonstrated in our showroom and may show light cosmetic wear, which is reflected in their discounted price. Their condition is described on the product page, and they are covered by warranty as stated in our Warranty Policy.

5. Pricing and promotions

All prices are in Philippine pesos and VAT-inclusive. Compare-at ("was") prices reflect our regular selling price. Promotions cannot be combined unless we say otherwise.

If a clear pricing error appears on the site (for example, a misplaced decimal), we may cancel affected orders and refund you in full, and we'll offer you the item at the correct price first.

6. Orders and payment

Your order is an offer to buy. It is accepted when we confirm it and dispatch your item. We may verify, limit, or cancel orders for reasons such as stock errors, suspected fraud, or delivery restrictions, with a full refund of anything you've paid.

We accept:

  • Cash on delivery
  • Card swipe on delivery
  • GCash
  • Bank transfer
  • Credit card. 0% installment for up to 6 months available on eligible credit cards

7. Delivery

Delivery timelines, coverage areas, and receiving instructions are in our Shipping & Delivery Policy. Risk of loss passes to you upon delivery to your address or upon pickup at our showroom.

8. Returns and warranty

Returns, replacements, and refunds are governed by our Return & Refund Policy. Units are covered by our 1-Year Service Warranty as described in the Warranty Policy. Nothing in these terms limits your rights under the Consumer Act of the Philippines (RA 7394).

9. Reviews and content you send us

If you send us reviews, photos, or videos, you allow us to display them on our website and social channels, credited with your name, with your consent. Please don't submit content that is false, offensive, or infringes anyone's rights; we may decline or remove such content.

10. Our content

All content on granicare.ph, including text, photos, graphics, and branding, belongs to Granicare or its licensors. Please don't copy or reuse it for commercial purposes without our written permission.

11. Liability

To the extent permitted by Philippine law, we are not liable for indirect or consequential losses arising from the use of our website. Nothing in these terms excludes or limits liability that cannot be excluded under Philippine law, including your rights under the Consumer Act.

12. Disputes

If something goes wrong, talk to us first. Most concerns are resolved directly. Unresolved consumer complaints may be brought to the Department of Trade and Industry. These terms are governed by the laws of the Republic of the Philippines, and any dispute that cannot be settled shall be brought exclusively before the proper courts of Valenzuela City, to the exclusion of all other venues.

13. Changes to these terms

We may update these terms from time to time. The version posted at the time you place your order applies to that order.